IN CASE OF EMERGENCY CALL 911
and for Poison Control call 1-800-567-8911
East Sooke residents have access to a range of health, mental health and addiction services that are publicly funded by the Province of British Columbia’s Ministry of Health. Although the Ministry of Health sets the direction of the health care system, services are provided by other organizations and vary in scope and accessibility from one geographic region to another.
For the most part, people living in East Sooke must go outside of their immediate community to access health services. They are most likely to require services that are offered by Family Physicians in private offices or by Island Health (formerly known as the Vancouver Island Health Authority).
This section is still under development.
If you are providing eldercare to a parent, caregiving your spouse or partner or providing care to another adult family member or friend, you are a family caregiver. The person you are caring for can be elderly, in poor health or disabled and be living in his or her own home, with you or in a care facility.
Family Caregivers of British Columbia can provide one-to-one support, information and referral to community resources to caregivers, and help in navigating the healthcare system. Caregivers can also attend a support group in Victoria that is offered on the 1st Monday of each month from 7:00 - 9:00 pm.
Family Caregivers of British Columbia invites you to phone or visit their office. Office hours are Monday through Friday, 8:30 a.m. and 4:00 p.m.
#6 - 3318 Oak Street
Toll-free line within BC: 1-877-520-3267
With the exception of a Flu Immunization Clinic that is offered in the fall by a Family Physician, there are no Physicians working in East Sooke. The closest physician offices are located in Sooke at the West Coast Family Medicine Clinic:
West Coast Family Medical Clinic
1300-6660 West Coast Rd
Sooke, V9Z 0A5
Hours (Urgent Care Only):
MON-THURS 5pm -7:30pm
The West Coast Family Medical Clinic provides primary health care services to many of the people who live in our community. The physicians also offer palliative care services through the palliative care team. Patients of the West Coast Medical Clinic can also access the services of the Integrated Health Care (IHN) team which includes a social worker, a nurse and a dietician.
Due to the high demand for services, the Clinic is not accepting new patients at this time. It does operate an Urgent Care Clinic that offers services to people who are not Clinic patients and who have urgent (not emergency) health concerns. If time permits, and physicians believe there is a need for non-urgent primary health care services, these will be provided. To confirm the hours of operation of the Urgent Care Clinic and for any inquiries about whether or not your health problem warrants Urgent Care, contact the Clinic directly. Please note: due to the number of Drs. available at the Urgent Care Clinic, people are seen on a first-come-first-serve basis. If there are a lot of people requiring urgent care, you may not be seen.
The West Coast Family Medical Clinic also has an excellent Facebook page that provides up-to-date information on the physicians, hours of operation, as well as articles on current health issues. To access the Facebook page go to West-Coast-Family-Medical-Clinic.
Physician offices are also located in Langford, Colwood and Metchosin. Unfortunately, physicians in these communities are not currently accepting new patients. The following walk-in clinics are located in the communities that are the closest to East Sooke and Physicians will see people who “walk in” during the hours listed below:
Primacy Westside Medical Clinic
835 Langford Parkway, Colwood
Hours: MON - SUN: 8:30 AM - 5:00 PM
Colwood Medical Treatment Centre
102-1910 Sooke Rd, Colwood
Hours: Closed Christmas Day, Closed New Years Day, Closed on July 1st
FRI-SAT-SUN 9am-5:30 pm
MON-THURS 9am - 8:00pm
Statutory Holidays - 9am-5:30pm
Wheelhouse Integrative Medical Clinic
107-2349 Millstream Rd, Langford
Hours: Mon-Fri 8am-8pm, Weekends/Stat Holidays 10am- 4pm
St. Anthony's Clinic
582 Goldstream Ave, Colwood
Hours: 8am - 5:45pm-Summer hours, Sat: 9am-5:45pm Sun: 10am-5:45pm
Some of the above Clinics, and Physicians in these and other communities, maintain wait lists which they refer to when they have room in their practices for a new patient. Contact these Clinics directly to see if they have a wait list, and be sure to ask how long you are likely going to have to wait before being taken into the practice.
If you would like to find a Family Physician who is accepting new patients, you can refer to the directories available through the websites of:
College of Physicians and Surgeons of BC
Victoria Medical Society
Please note that the information contained on these websites changes from time to time and is not always up-to-date.
For free 24 hour, 7 day a week non-emergency health information you can phone HealthLinkBC by calling 8-1-1 (or 7-1-1 for the hearing impaired). HealthLinkBC is an excellent resource for people living in East Sooke, who are 30 minutes from clinics and a hospital.
Just phone 8-1-1 and you will be connected to a nurse, pharmacist or dietician.
- Nurses are available 24 hours, 7 days a week.
- Pharmacists are available from 5 pm to 9 am.
- Dieticians are available from 9am to 5 pm.
Some examples of the health information available from HealthLinkBC:
- If you are not sure whether you should go to emergency, phone 8-1-1 and talk to a nurse.
- You took the wrong pill and it's 9 pm, phone 8-1-1 and get advice from a pharmacist.
- Wondering about reading food labels? Wondering when you should introduce certain foods to your baby? Phone 8-1-1 and talk to a dietician.
The HealthLink BC Directory is a resource available to British Columbians which provides detailed information about how, and where, to find health services in B.C. It contains directory information about health, mental health, and addictions treatment services in B.C., including the organizations that offer the services and the locations where they are offered. To access information from this excellent resource go to their website at www.healthlinkbc.ca.
The Ministry of Health is the steward of British Columbia’s health care system. It sets the direction, funds aspects of the system and monitors results. However, many other parties are also involved in ensuring British Columbians receive high-quality health care.
Although the provincial government is the largest source of revenue for the Ministry of Health, the Ministry earns revenue from a number of different sources, including fees and licenses, the federal government as well as from investments. For details on how the healthcare system works, refer to www.bcauditor.com/online/pubs/775/777.
Island Health defines Primary Health Care as the range of services individuals and communities receive on a regular, ongoing basis in order to stay healthy, get better, manage ongoing illness or disease and cope with end of life. Island Health offers a range of Primary Health Care services including home and community care, which is offered to East Sooke residents in their homes. Island Health also offers mental health services, emergency and short term care in hospitals, and longer term care in Personal Care Homes. For a list of services offered by Island Health, refer directly to their website www.viha.ca.
This section is still under development.
Sooke Hospice Society is a non-profit organization that offers palliative care to people living in Sooke and the surrounding areas including East Sooke. Sooke Hospice Society assists with the control and relief of pain and discomforts of illness, assists people to find special resources for their homes like hospital beds, and coordinates volunteer support services for people at the end of their life. For more information on Sooke Hospice Society refer directly to their website www.sookehospice.com.
Sooke Family Support and Referral Services (Sooke Crisis and Referral Centre) provides assistance to individuals requiring emotional support and referral. Refers families in need to other agencies. Phone 250-642-0215.
Sooke Family Resource Society (SFRS) offers several programs that address mental health concerns and individual and family well-being. SFRS can be contacted at its Sooke office (250) 642-5152 or its Westshore office 250-391-4324.
Programs offered by SFRS include:
Program: Urgent Short Term Assessment and Treatment (U-STAT) that provides accessible crisis intervention and brief psychotherapy treatment on a priority basis to the most serious and urgent acute cases requiring community mental health services. U-STAT provides clinical services actively and collaboratively with Family Physicians. A client is seen for one to twelve sessions. U-STAT assists in preventing admission to psychiatric hospital whenever possible. The first session consists of an initial assessment which leads to a better understanding of each person's unique mental health concerns and helps to clarify a direction for the counseling process. A psychiatric assessment can also be arranged to identify and/or review medication needs.
Program: Youth Outreach and Navigator Services that provide youth experiencing significant life challenges, particularly with mental health and/or addiction concerns an opportunity to meet with a specialized Youth Outreach Worker.
Additional information can be obtained from the SFRS website www.sfrs.ca.
Access to Physician Specialists is arranged through referrals from Family Physicians. You must see a Family Physician first, the appointment with the Specialist is arranged, and the referring Family Physician receives the Specialist report and coordinates care. Specialists may also arrange their own follow-up directly with their patients.